This Refund Policy applies to all purchases made from Catherine Davis Design, including original artworks and snail mail art club subscriptions.

Our aim is to be fair, transparent, and compliant with UK consumer law, while recognising the nature of handmade and creative work.

 

ORIGINAL ARTWORKS

Change of Mind

Under UK consumer law, you have 14 days from receiving your artwork to request a return for a change of mind, unless the artwork is clearly marked as non-returnable (for example, bespoke or commissioned work).

 

To be eligible:

The artwork must be returned in its original condition

You are responsible for return postage costs

We recommend using tracked and insured shipping

Once received and inspected, refunds will be processed via the original payment method.

Non-Returnable Items

The following are non-returnable, unless faulty or damaged:

Commissioned or custom-made artworks

Items clearly marked as final sale

 

COMMISSIONED ARTWORKS

Non-Refundable Nature of Commissions

Commissioned artworks are custom-made and are therefore non-refundable and non-returnable, except where required by UK consumer law.

 

This includes:

Change of mind

Differences in personal taste

Requests for redesign after completion

Faulty or Damaged Commissioned Work

If a commissioned artwork arrives damaged or faulty:

Contact us within 48 hours of delivery

Provide clear photographs of the damage and packaging

We will arrange a repair, replacement, or refund where legally required.

 

COMMISSION COMMUNICATIONS

When you commission an artwork, we may retain:

Reference images you provide

Written descriptions of your brief

Email correspondence relating to the commission

This information is used solely to complete your artwork and for record-keeping purposes. It is never shared or used for marketing without your consent.

 

DAMAGED OR FAULTY ITEMS

 

If your artwork arrives damaged or faulty, please contact us within 48 hours of delivery with:

A description of the issue

Clear photos of the damage and packaging

We will offer a replacement, repair, or refund where appropriate, in line with your legal rights.

 

SNAIL MAIL ART CLUB (SUBSCRIPTION PRINTS)

Subscription Cancellations

You may cancel your subscription at any time

Cancellation will apply to future mailings only

No refunds are issued for prints already produced or sent

To cancel, please contact us before your next billing date.

 

Missed or Delayed Mail

We are not responsible for delays caused by postal services, but if an item is lost in transit, please contact us and we’ll do our best to help.

 

REFUNDS

Approved refunds will be processed via PayPal within a reasonable timeframe after approval.

Shipping costs are non-refundable unless the item is faulty or sent in error.

 

CONTACT

For all refund or return enquiries, please contact:

enquiries@catherinedavisdesigns.com